16 June 2019


No SASSA pay points will be closed down

by: Nthusang Lefafa   date: 05 June 2018

Social Development Minister, Susan Shabangu, has assured government’s social grant beneficiaries that no South African Social Security Agency (SASSA) pay point in the country will be closed without her department ensuring that an alternative has been offered.
A fake SMS has been doing the rounds recently, urging grant recipients to re-register their social grants because all pay points will be closed by August 2018. 
While addressing the media in Tshwane on Monday, the minister said SASSA has not started closing any pay points.
“If that happens, it will be done in consultation with the various stakeholders,” Shabangu said.
The Fake SMS reads as follows: “All Sassa recipients please you have to re-register yourself for Sassa payments. From 1st of June. There will be no paypoints anymore. Each 1 has to apply by post office or a bank of your choice. So please collect application forms by office from the 1st of June to take to bank or post office of your choice. If you do not re-register you will not get paid in August or thereafter. Please share with all state pensioners. Thank you.”
The misleading SMS confused pensioners, mostly in rural areas. This led to Minister Shabangu having to meet with the National House of Traditional Leaders on developments surrounding the payment of social grants.
She explained: “We have a policy that states that our beneficiaries must have access to their pay points within a five-kilometre radius so it would be impossible to close any pay points without recognising that as a critical point. Beneficiaries must be able to access their money very close to their place of residence,” she said.
Shabangu, urged beneficiaries to be wary of such misleading messages and encouraged them to contact the SASSA toll-free line on 0800 60 10 11 or visit their nearest SASSA office if ever in doubt about any message they receive.
Meanwhile, a new South African Post Office (SAPO) card has been introduced to work alongside a SASSA card. It has already been used for payment and withdrawal of social grants as from last month (May 2018).
The SAPO card was distributed nationwide from 17 April to all beneficiaries of social grants receiving cash payments at pay points and merchants (e.g. Shoprite, Boxer Supermarket, etc.)
SASSA will also visit provinces, local municipalities and districts to discuss any challenges that beneficiaries might experience as the entity transitions from Cash Paymaster Services (CPS) to the SA Post Office (SAPO).